For existing customers: Once you are logged into your account on a desktop or laptop, click on your name in the top right corner and select "Factor Bank". You'll then see a field labeled "Redeem A Gift Card". Paste the code there and click "Redeem."
If on a mobile device, login to your account, click on the dropdown menu at the top left of the page (3 horizontal lines), scroll down, and select "Factor Bank." You'll then see a field labeled "Redeem A Gift Card". Paste the code there and click "Redeem."
For new customers: Your gift card code will be entered at checkout. Beneath the entry form to enter a credit card, you will see a link that says “+promo code”. Click the link, enter your code, and press “Submit”!
Please reach out to our Customer Experience Team via text/phone/email if you need further assistance!