For existing customers: Once you are logged into your account on a desktop or laptop, click on your name in the top right corner (3 horizontal lines on a mobile device) and select "Factor Bank". You'll then see a field to add your gift card code. Paste the code there and click "Redeem."
For new customers: Your gift card code will be entered at checkout. Above the entry form to enter a credit card, you will see a link that says “+Gift Card”. Click the link, enter your code, and press “Redeem Gift Card”!
Please reach out to our Customer Experience Team via text/phone/email if you need further assistance!